Mobile devices have become a preferred way of accessing any data on the go. Many IT departments have often faced questions from employees about using their own mobile devices to access company information. While it might sound like a security threat, it has become the need of the hour as it enhances communications. With technological advancements, the security part is also manageable.

Integrating Mobile with HR

Now that most of the workforce is either working remotely or coming to the office a few times a week, the demand for internal company mobile applications has increased significantly. From scheduling paid time off and requesting help desk resources to view HR options, employees wish to have access to everything from the comfort of their own device.

This can be achieved with one of the most powerful tools i.e. IT Service Management platform. With the hundreds of customization features available, services can be tailored to fit the needs of various enterprises.

ITSM and Mobile Integrations

With the integration of ITSM and mobile applications, the applications can be kept functioning and relevant for employee use making offshoring a sensible approach to accomplish.

Application Development Challenges

There are various challenges faced by IT departments in this sector. The most common one is the requirement of a specific skill set to develop iOS and Android apps separately. This often proves to be expensive since developers demand high compensation.

Most of the IT departments are unable to justify the expense of a full-time employee or contractor on the mobile side. This is because the skill-set is quite expensive whereas the application scope happens to be quite narrow. When integrated with iITSM, outsourcing as a model sounds achievable due to lower budget expectations.
The demand for mobile solutions for the enterprise is ever-increasing and so is the complex integration for ITSM solutions. In order to stay ahead of the development curve, the companies need to do everything possible to meet the demands of this challenge.